Refund Policy

1. No Refunds Policy

At CosyCozy, all payments and purchases are final, non-refundable, and non-transferable. Once a transaction is completed, whether it is for a subscription plan or a one-time credit pack, we do not provide refunds or credits under any circumstances.

This strict no-refund policy applies regardless of whether you have used the service, partially used the credits, or forgotten to cancel your subscription before the next billing cycle. Please review your order carefully before making a purchase.

2. Subscription Cancellations

You may cancel your subscription at any time. When you cancel, you will continue to have access to the service and your remaining credits until the end of your current billing period.

To avoid being charged for the next billing cycle, you must cancel your subscription before your current plan expires. No partial refunds will be issued for the remaining days in your billing cycle after cancellation.

3. Failed Generations

While payments are non-refundable, we guarantee the delivery of our AI generation services. If an AI generation task fails due to a system error or provider issue (and not due to an invalid prompt or user error), the credits consumed for that specific task will be automatically refunded to your CosyCozy account balance.

These are account credits only and cannot be converted or withdrawn as fiat currency.

4. Disputes & Chargebacks

All payments are processed by our Merchant of Record, Gumroad. Any fraudulent chargebacks or dispute claims filed with your bank or credit card company without prior communication with us will result in immediate suspension and permanent termination of your account.

5. Contact Us

If you experience technical issues or have questions regarding your account or billing, please contact our support team before initiating any disputes.

✉️ support@cosycozy.cc